Return and Refund Policy
Returns
Eligibility for Returns:
Returns are accepted only if the product is damaged, defective, or incorrect upon delivery.
The request for return must be made within 7 days of receiving the product.
The product must be unused, unopened, and in its original packaging.
How to Initiate a Return:
Contact our customer support team at info@thegranules.com / +91-7845182756
with your order details and a clear photo of the product showing the issue.
Once approved, we will provide return instructions.
Customers may be required to return the item via a designated courier service.
Return Shipping:
If the return is due to a damaged or incorrect product, we will bear the shipping costs.
If the return is for any other reason, the customer will be responsible for shipping costs.
Refunds
Refund Eligibility:
Once we receive and inspect the returned product, we will notify you of the approval or rejection of the refund.
Approved refunds will be processed within 7-10 business days to the original payment method.
Non-Refundable Items:
Opened or used products.
Products purchased under promotional offers or discounts.
Gift cards and personalized items.
Late or Missing Refunds:
If you haven’t received your refund within the expected timeframe, first check your bank account.
Then contact your credit card company, as processing times may vary.
If the issue persists, contact us at info@thegranules.com
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at info@thegranules.com
Cancellation Policy
Orders can only be canceled before they are shipped. Once shipped, the return policy applies.
To request a cancellation, contact us immediately at info@thegranules.com
Contact Us
If you have any questions about our return and refund policy, please contact us:
Email:info@thegranules.com
Phone:+91-7845182756
Address: The Granules
159/78, Bazaar Street,
Namakkal - 637 001,
Tamil Nadu.
We appreciate your support and trust in Thegranules !
